Answers without the back and forth.

Most digital products are available from the order confirmation page, download email, customer account or digital delivery page. Check spam, junk and promotions first. If access is still missing, contact support with your order number and the email used at checkout.

Soul Chemist products are delivered digitally unless a product page clearly states otherwise. Depending on the product, access can be provided through the order page, email, customer account, digital delivery page or a protected private library link.

Try the original order page or customer account first. Confirm that the link has fully loaded and that your device has enough free storage. If the issue continues, contact support with the order number, checkout email and a screenshot of the error.

Extract the complete ZIP before using the product. A ZIP is only the delivery container. After extraction, use the WAV, MIDI, PDF, XPN or other files inside according to the product instructions.

Use the original download email, order page or customer account whenever access remains available. Keep a backup of every purchase. If access has been lost, support can verify the order and help restore the correct delivery route.

Contact support with the order number, the email entered at checkout and the correct email address. The purchase must be verified before account or delivery details can be changed.

Delete the incomplete archive and download it again using a stable connection. Confirm that there is enough free storage and extract the fresh copy with a current archive tool. If the same problem continues, send support the order number, device details and screenshots.

Standard WAV files work with all major DAWs and most modern samplers, including Ableton Live, FL Studio, Logic Pro, Cubase, Pro Tools, Maschine and MPC. Product specific requirements always take priority.

Most audio products use high quality WAV files. Some products can also include ZIP archives, MIDI, PDF documentation, XPN packages or prepared MPC folders. The individual product page is the final reference for what is included.

No special plugin is required for standard WAV content. Load the audio directly into a compatible DAW, sampler, drum rack or hardware workflow. A dedicated application is required only for formats such as XPN.

Yes when the hardware supports the supplied audio format. Modern WAV compatible samplers can normally load the source audio directly. Older hardware can impose model specific limits for sample rate, bit depth, filename length or storage.

Standard ZIP, WAV, MIDI and PDF files are compatible with current Windows and macOS workflows. Dedicated expansion formats depend on the software or hardware that opens them.

Extract the ZIP, store the library in a permanent location, browse to the WAV files and load them into the timeline, sampler, drum rack or pad workflow used by your software.

Use the installation route supplied with the expansion. A prepared Standalone folder can be copied to compatible MPC user storage, while an extracted XPN is imported through MPC Software on the computer.

Compatibility depends on the individual expansion, MPC model, software version and installation method. Current Soul Chemist support is built around the modern MPC ecosystem. Check the product page and the full compatibility guide before purchase.

XPN is the desktop expansion package imported through MPC Beats, MPC 2 or MPC 3. A Standalone folder is the prepared expansion structure copied to supported MPC user storage for use without keeping the computer connected.

You normally need a computer to download and extract the product. If a prepared Standalone folder is supplied, compatible hardware can use that folder directly. XPN installation and desktop workflows use MPC Software.

Yes on compatible MPC hardware. Keep the complete pack folder inside an Expansions folder at the root of supported user storage and do not separate or rename the internal files.

Yes. The original WAV audio can be used independently in any compatible DAW or sampler. MPC mappings, artwork, choke groups and other prepared program behaviour do not transfer automatically with the raw WAV files.

No. Those classic MPC models do not use the modern XPN expansion workflow. Use compatible source audio manually and follow the legacy requirements for the exact hardware model.

Confirm that the download is fully extracted and that the complete Standalone pack folder is inside Drive / Expansions / Pack Name. If you imported an XPN on desktop, restart MPC Software once and check the Expansion Browser again.

Yes, subject to the applicable product licence. You can edit, chop, process and resample licensed sounds inside original finished music, release that music commercially and provide completed productions to artists, clients, labels or publishers.

Royalty free means you can use the licensed sounds in original music without paying recurring royalties to Soul Chemist, subject to the store terms and any licence included with the product. Royalty free does not mean copyright free.

Yes. You can sell or license original completed beats that contain properly licensed Soul Chemist sounds. You are selling your finished creative work, not the original source files.

Yes, subject to the applicable licence. The release must be an original finished production and must not redistribute the raw source material as a substitute for the original product.

No. Purchased source files cannot be shared with another producer, uploaded as a public or private download library, resold, given away or repackaged into another sample pack, drum kit or competing sound library.

Do not register isolated or substantially unmodified shared samples in automated rights systems. A sufficiently original completed composition can be distributed or registered only when it does not claim exclusive ownership of shared source material or create false claims against other licensed users.

The All Packs Library is the largest Soul Chemist sound source, with more than 80,000 premium WAV samples and more than 80 GB of drums, one shots, breaks, textures, effects and melodic material organised for production.

Annual Access provides the complete current sample library for twelve months. Lifetime Access provides permanent access and includes future sample releases and ongoing sample library updates as described on the product page.

No. MPC Expansions are included only with the access option that explicitly includes the MPC expansion collection. Standard Annual and Lifetime sample library access do not automatically include the dedicated MPC expansion collection.

The core WAV library works with all major DAWs and WAV compatible samplers, including Maschine, MPC and SP workflows. Dedicated MPC expansion content is included only where the selected plan states that it is included.

Future sample releases and updates are included with the eligible Lifetime options as described on the product page. Keep the purchase email and use the same customer details when requesting library support.

Choose the custom service, complete the creative brief and send your references. The request is reviewed personally. After approval you receive an invoice, payment secures the production slot and work begins once the direction and payment are confirmed.

Soul Chemist offers Custom Sample Packs, Custom Drum Packs and Custom MPC Expansions. Each service is built around your references, workflow and project goals.

Production time depends on the service, selected plan, current queue and complexity of the brief. The relevant custom service page shows the current estimate and the timing is confirmed after the request is reviewed.

Exclusivity depends on the specific service and plan selected. Review the plan details before submitting because standard and exclusive custom options do not carry the same usage rights.

Revision allowances depend on the selected plan and must remain within the original approved direction. A completely new reference set, sound or creative direction can require a separate quote.

No. References are used to understand mood, era, groove, texture, BPM and production language. Protected audio is not copied or extracted. The goal is original material built around your direction.

Available payment methods are shown securely at checkout and can vary by country, device and payment provider. Card payments, PayPal and supported accelerated methods can appear depending on your checkout.

Checkout displays the applicable currency and any taxes collected by the store. Your bank or payment provider can apply its own currency conversion or processing fees, which are outside Soul Chemist control.

Digital purchases are generally final once the content has been delivered, made available or accessed. This does not remove mandatory consumer rights for content that is defective, corrupted, incomplete or not supplied as described. Review the Refund Policy before purchasing.

Contact support as soon as possible with both order numbers, the checkout email and proof of the charge. The transaction can then be reviewed and the appropriate solution provided when the duplicate or incorrect charge is verified.

Most standard digital purchases can be delivered without requiring an account. Some protected services or libraries can use account based access. Follow the instructions supplied with the specific product or service.

Include the order number, checkout email, product name, exact issue and screenshots whenever possible. For technical problems also include your software or hardware model, version and the method you already tried.