Download Help

First check Spam, Junk and Promotions. Then search your inbox for “Soul Chemist”, the product name or your order number. Confirm that the email entered at checkout was correct. Your access may also be available on the order confirmation page or inside your customer account.

Contact support with your order number, full name, the incorrect email and the correct email. The purchase must be verified before access can be restored or redirected.

Open the link in a current browser and disable any strict pop up or download blocking for the page. If the link has expired or reached a security limit, contact support so the original order can be verified and legitimate access restored.

Make sure you are signed in to the correct Google account, preferably the same email used for the order. Request access once and wait for approval during support hours. If you requested access using another account, contact support and specify both email addresses.

Use a stable WiFi or wired connection, keep the computer awake and avoid downloading several large files at once. Try a current version of Chrome, Edge, Firefox or Safari. Restart the download from the original source rather than opening an incomplete file.

This normally happens when the download was interrupted or the archive was opened before completion. Delete the incomplete file, download it again and compare the final file size where available. Then extract the complete archive to a normal folder.

You need space for both the compressed download and the extracted folder. As a practical rule, keep at least twice the archive size available before starting. Large libraries may be better stored on a reliable external SSD.

Confirm that every product part was downloaded and extracted. Search inside the extracted folder rather than the ZIP preview. Some bundles are intentionally divided into several archives. If a listed part is genuinely missing, send support the order number, product name and a screenshot of the extracted folders.

Allow downloads and pop ups for the store or delivery page, then try again. Only use links received through the official store, order email or private delivery system. Do not disable your security software globally. Add a limited exception only when you have verified the official source.

Smaller packs may work through the Files app or your browser, but large products are much more reliable on a desktop or laptop. Mobile operating systems can pause downloads in the background and may not have enough space to extract large archives.

First extract the entire ZIP archive. Then follow the dedicated installation instructions for MPC standalone or MPC Software. Do not import the expansion from inside the compressed archive.

No. Download links and private folders are for the verified purchaser only. They must not be shared, published, transferred or uploaded to another file sharing service.