Terms of Service

Last updated: June 19, 2026

Overview

This website is operated by Sample Packs by Soul Chemist.

Throughout the website, the terms “we”, “us” and “our” refer to Sample Packs by Soul Chemist.

We provide this website, including its information, content, features, tools, downloadable products and related services, collectively referred to as the “Services”, subject to your acceptance of these Terms of Service.

By visiting our website, creating an account, placing an order, downloading a product or otherwise using the Services, you agree to be bound by these Terms of Service and by any additional policies or licence terms referenced on the website.

These Terms apply to all visitors, customers and users of the website.

Please read these Terms carefully before using the Services. If you do not agree to them, you must not access the website, purchase products or use the Services.

Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to offer and sell our digital products.

1. Business information

The Services are provided by:

Sample Packs by Soul Chemist

Address: Carrer Lluís Martí, N4 Prta8, Paiporta, Valencia, 46200, Spain

Email: info@samplepacksbysoulchemist.com

2. Eligibility and customer responsibilities

By using the Services or placing an order, you confirm that:

• You have the legal capacity to enter into a binding contract
• You are at least the age of legal majority in your country or jurisdiction
• The information you provide is complete, current and accurate
• You will use the Services and purchased products only for lawful purposes
• You will not infringe our rights or the rights of any third party
• You will not attempt to bypass security, download or access restrictions
• You will not introduce viruses, malicious code or harmful technologies

A breach of these Terms may result in the suspension or termination of access to the Services and purchased content, subject to applicable law.

3. Digital products

Unless expressly stated otherwise on a product page, all products sold through our store are digital products delivered electronically.

Digital products may include:

• Sample packs
• Drum kits
• Drum breaks
• Audio loops
• One shots
• Melodic compositions
• MIDI files
• Presets
• MPC expansions
• Maschine expansions
• Beatmaker toolkits
• Project files
• Digital bundles
• Other downloadable audio or production resources

No physical product will be shipped unless the relevant product page expressly identifies the product as physical.

Shopify recognises downloadable audio files as digital products that may be delivered immediately after purchase.

4. Product descriptions and compatibility

We make reasonable efforts to describe each product accurately, including its:

• File format
• Approximate number of files
• Included content
• Compatibility
• Licence type
• Technical characteristics
• Intended use
• Audio previews

Product images, artwork, demonstrations and audio previews are provided to represent the product as accurately as reasonably possible.

Audio previews may include processing, arrangement, chopping, mixing, effects or additional sounds that are not included in the downloaded product. The product description determines the content included in the purchase.

Before placing an order, you are responsible for reviewing:

• The product description
• The included files
• The stated format
• Software or hardware requirements
• Compatibility information
• Licence conditions
• Audio previews

Unless otherwise stated, our audio files are generally intended for use with digital audio workstations, samplers or music production software capable of importing the stated file format.

A lack of compatible software, hardware or technical knowledge does not make a correctly supplied product defective.

5. Orders and contract formation

Submitting an order constitutes an offer to purchase the selected products under these Terms.

A binding contract is formed when:

• Your payment is successfully authorised
• We accept the order
• An order confirmation or access to the purchased content is provided

We reserve the right to reject, limit or cancel an order where reasonably necessary, including where:

• Payment cannot be authorised
• The price or product information contains a clear error
• We suspect fraud or unauthorised payment activity
• The order appears to involve unauthorised resale or distribution
• The order violates these Terms or applicable law
• A technical problem prevents fulfilment

If we cancel a paid order before the digital product has been supplied, we will refund the amount charged, except where the payment is being lawfully withheld during a fraud or payment investigation.

6. Prices, taxes and currencies

Prices are displayed in the currency shown on the website or during checkout.

Prices may change at any time. A price change will not affect an order that has already been completed and accepted.

Depending on your country, the final price may include:

• Value added tax
• Sales tax
• Other legally required taxes
• Currency conversion performed by your bank or payment provider

Customers in the European Union may be charged VAT on digital products at the rate applicable in their country, as explained by Shopify.

Your bank, card issuer or payment provider may apply currency conversion charges or other fees. These charges are imposed by the relevant provider and are not controlled by us.

7. Payments

Payments may be processed through Shopify Payments, PayPal or other payment providers made available during checkout.

You confirm that:

• You are authorised to use the selected payment method
• The payment information provided is accurate
• Sufficient funds or credit are available
• The transaction is not fraudulent or unauthorised

We do not normally receive or store complete payment card details. These are processed by the relevant authorised payment provider.

8. Digital delivery

Digital products are generally made available after successful payment through one or more of the following methods:

• A download page
• An order confirmation page
• An email containing a download link
• A customer account
• A digital delivery application
• Another electronic delivery method described during checkout

You are responsible for:

• Providing a valid email address
• Checking your spam or junk folder
• Maintaining access to your email account
• Downloading and securely storing your purchased files
• Keeping reasonable backup copies

Failure to locate a delivery email does not necessarily mean that the order has not been supplied where the download remains available through another delivery method.

If you cannot access a purchased product, contact us at info@samplepacksbysoulchemist.com and provide your order information.

We may restore access, resend the download link or provide replacement files after verifying the purchase.

9. Download links and account access

Download links may be subject to reasonable technical or security limitations.

We may limit or suspend download access where we reasonably detect:

• Excessive or automated downloading
• Link sharing
• Access from an unreasonable number of devices or locations
• Suspected account compromise
• Unauthorised distribution
• Fraudulent payment activity
• Abuse of the delivery system

A download link is intended exclusively for the customer who completed the purchase. It must not be publicly posted, transferred, sold or shared.

You should download and back up purchased files promptly. We do not guarantee that every product or download link will remain hosted indefinitely.

Where reasonably possible, we may assist legitimate customers in restoring access to previous purchases, but permanent access is not guaranteed unless expressly stated.

10. Licence grant

Purchasing a digital product does not transfer ownership of the underlying copyrights, recordings, source material, trademarks, artwork or other intellectual property.

Unless the product page or an accompanying licence states otherwise, your purchase grants you a limited, non exclusive, non transferable and revocable licence to use the purchased content in accordance with these Terms.

Subject to the product specific licence, you may generally:

• Download and store the purchased files for your own use
• Edit, chop, process, resample and manipulate the audio
• Incorporate the audio into original musical compositions
• Release music containing the audio through streaming platforms
• Use the audio within commercial or non commercial music productions
• Use completed musical works in videos, films, podcasts, games or other audiovisual projects
• Provide completed productions to artists, clients, record labels or publishers

Any additional licence supplied with a product forms part of these Terms.

Where a product page, accompanying licence or written agreement contains different conditions, the product specific conditions will control in relation to that product.

11. Royalty free products

Where a product is described as “royalty free”, you may use the content in original musical productions without paying us recurring royalties, subject to these Terms and any product specific licence.

Royalty free does not mean copyright free.

The underlying files and intellectual property remain owned by Sample Packs by Soul Chemist or the relevant rights holder.

Royalty free status does not permit you to:

• Resell the original files
• Redistribute the files
• Upload the files to another sample library
• Share the files with other producers
• Offer the files as free downloads
• Claim ownership of the original source files
• Register the unmodified files as your own intellectual property
• Create a competing sample pack, drum kit or sound library from the files

12. Exclusive products and licences

Certain products may be offered under an exclusive licence or as an exclusive composition.

The rights granted with an exclusive product will be governed by:

• The relevant product description
• The accompanying licence
• Any separate written agreement
• Any stated limitations or retained rights

Unless expressly agreed in writing, purchasing an exclusive product does not transfer ownership of:

• Our brand
• Product artwork
• Demonstration materials
• Website content
• Unrelated source files
• Any third party rights

An exclusive product may have been demonstrated publicly or privately before sale. Such demonstrations do not necessarily invalidate the exclusivity of the rights granted under the applicable licence.

13. Prohibited uses of digital products

Unless expressly authorised in writing, you must not:

• Sell, resell or redistribute the original files
• Share purchased files with another person
• Upload the files to file sharing services
• Include the files in another sample pack, drum kit, loop kit or sound library
• Offer the files as isolated downloads
• Upload substantially unmodified files to stock music or stock audio platforms
• Use the files to create a directly competing product
• Transfer your licence to another person or company
• Allow another producer to use your purchased files independently
• Extract and distribute individual files from a completed project
• Falsely claim authorship or ownership of the original source material
• Remove copyright, licence or ownership notices included with the product
• Use stolen payment information to obtain access
• Circumvent download restrictions or security measures
• Use automated systems to copy, scrape or extract products from the website
• Use the content in a manner that violates applicable law or third party rights

A producer, engineer or collaborator may work with the files solely on your behalf in connection with your production, but they do not acquire an independent licence and must not retain or reuse the source files for unrelated projects.

14. Content ID and automated copyright claims

You must not register isolated, unmodified or substantially unmodified samples from our royalty free products with:

• YouTube Content ID
• Meta Rights Manager
• TikTok rights management systems
• Audible Magic
• Identifyy
• AdRev
• Other automated copyright enforcement systems

You must not use any registration or distribution service in a way that causes false copyright claims against us or other customers who have lawfully used the same royalty free material.

Where permitted by the applicable product licence, a completed and sufficiently original musical composition containing our sounds may be registered or distributed. However, you remain responsible for ensuring that the registration does not claim exclusive ownership of shared source material or generate improper claims against other lawful users.

If your distributor or rights management provider creates improper claims, you must cooperate promptly in releasing them.

15. Artificial intelligence and dataset use

Unless expressly authorised in writing, purchased files and website content must not be:

• Used to train a generative artificial intelligence model
• Included in a machine learning dataset
• Used to create a voice, sound or music generation model
• Uploaded to a service that obtains training rights over the files
• Used to generate a competing sample library

This restriction does not prevent ordinary audio processing tools from being used within a legitimate musical production where the tool does not acquire or redistribute the source material.

16. Intellectual property

All rights in the website and Services belong to Sample Packs by Soul Chemist or the relevant licensors.

Protected material may include:

• Audio recordings
• Samples
• Drum sounds
• Loops
• Compositions
• Presets
• Expansion files
• Product names
• Product descriptions
• Graphics
• Cover artwork
• Logos
• Videos
• Website design
• Text
• Photographs
• Downloadable documents
• Software and technical elements

Except for the limited licence granted with a valid purchase, nothing in these Terms transfers intellectual property rights to you.

You must not reproduce, distribute, modify, publish, sell or commercially exploit website content without prior written permission.

17. Customer productions and ownership

Subject to compliance with the applicable licence, you retain ownership of the original musical contributions you create.

We do not claim ownership of your completed songs merely because they contain lawfully licensed sounds from our products.

However:

• Ownership of our original source files remains with us or the relevant rights holder
• Other customers may lawfully use the same royalty free files
• Your licence does not make shared source material exclusive
• You must not prevent other licensed customers from using the same material

18. Right of withdrawal for digital content

Consumers in Spain and the European Union normally have a statutory 14 day right of withdrawal for distance contracts, subject to legal exceptions.

In accordance with Article 103(m) of the Spanish General Law for the Protection of Consumers and Users, approved by Royal Legislative Decree 1/2007, and Article 16(m) of Directive 2011/83/EU, the right of withdrawal does not apply to digital content supplied without a tangible medium once performance has begun where:

• The customer has given prior express consent for the digital supply to begin during the withdrawal period
• The customer has acknowledged that beginning the supply results in the loss of the right of withdrawal
• The legally required confirmation has been provided

Where these conditions have been met, the right of withdrawal ends once access to the digital content has been provided or the download has begun.

Where these conditions have not been met, the customer retains any mandatory right of withdrawal available under applicable law.

Nothing in this section excludes mandatory rights concerning digital content that is defective, corrupted, incomplete or not supplied as described.

The Spanish legislation also requires confirmation of the consumer’s prior consent and acknowledgement concerning the loss of withdrawal rights.

19. Returns and refunds

Digital products cannot be physically returned.

Refunds are governed by our Returns and Refunds Policy.

Except where required by applicable law, refunds will not normally be provided where:

• The customer changes their mind
• The product has been correctly supplied
• The customer has downloaded or accessed the product under conditions that validly terminate the withdrawal right
• The customer did not review the description or compatibility requirements
• The customer lacks the software or hardware needed to use the product
• The product matches its description and preview but does not meet the customer’s subjective creative preferences

Nothing in these Terms limits any mandatory consumer right that cannot legally be excluded.

20. Technical problems and conformity

If a product contains corrupted files, missing advertised content or another verified technical defect attributable to us, contact info@samplepacksbysoulchemist.com.

Please provide:

• Your order number
• The email address used for the order
• A description of the issue
• Screenshots or supporting information where possible

We may resolve the issue by:

• Restoring download access
• Replacing corrupted or missing files
• Providing corrected files
• Supplying reasonable technical assistance
• Providing another remedy required by applicable law

We do not guarantee that every product will operate with software, hardware or systems not identified as compatible on the product page.

21. Promotions and discount codes

Promotions, discount codes and special offers may be subject to additional conditions.

Unless expressly stated otherwise:

• Discount codes cannot be exchanged for money
• Discount codes may have an expiry date
• Discount codes may apply only to eligible products
• Multiple discount codes may not be combined
• Discounts cannot normally be applied retroactively
• A discount intended for one customer must not be transferred or published
• We may cancel codes obtained or used through fraud, manipulation or technical abuse

Where a technical error unintentionally allows discounts to be combined, we reserve the right to review or cancel an unfulfilled order before delivery, subject to applicable law.

22. Reviews, comments and submissions

You may submit reviews, comments, feedback or other content where the website permits it.

You confirm that your submission:

• Is accurate and based on a genuine experience
• Does not infringe copyright, privacy or other third party rights
• Is not defamatory, threatening, abusive or unlawful
• Does not contain malware or harmful code
• Does not impersonate another person
• Does not contain undisclosed commercial promotion

You retain ownership of your original submission, but grant us a non exclusive, worldwide, royalty free licence to reproduce, publish, display, translate and use it for operating, promoting and improving our business.

This licence does not permit us to falsely attribute statements to you or materially misrepresent your review.

We may remove content that violates these Terms, applicable law or the rights of others.

We are not required to publish every submission or provide compensation for unsolicited feedback.

23. Accounts and security

Where customer accounts are available, you are responsible for:

• Maintaining the confidentiality of your login details
• Restricting access to your devices
• Ensuring that account information remains accurate
• Notifying us promptly of suspected unauthorised access

You must not sell, transfer or share a customer account.

We may temporarily restrict an account where reasonably necessary to investigate fraud, security issues or violations of these Terms.

24. Fraud, chargebacks and payment disputes

Fraudulent transactions, stolen payment methods and unauthorised access are prohibited.

If you believe that a transaction was made without your permission, contact us promptly so that we can investigate.

Where an issue relates to delivery, download access, a duplicate purchase or a technical problem, customers are encouraged to contact us before initiating a payment dispute so that we have an opportunity to resolve it.

We may provide payment processors, banks or competent authorities with relevant evidence, including:

• Order records
• Download records
• Account information
• Communications
• Fraud detection information
• Acceptance of applicable terms

This section does not restrict any lawful right to contact a bank, payment provider, consumer authority or court.

25. Third party services and links

The Services may include integrations, content or links provided by third parties.

These may include:

• Shopify
• Payment providers
• Digital delivery applications
• Email platforms
• Analytics providers
• Social networks
• Streaming services
• External websites

Third party services are governed by their own terms and privacy policies.

We are not responsible for third party websites or services that we do not control, except to the extent that applicable law provides otherwise.

26. Privacy

Our collection and processing of personal information are governed by our Privacy Policy.

By using the Services, you acknowledge that personal information may be processed by Shopify, payment providers, delivery applications and other providers necessary to operate the store and fulfil orders.

27. Website availability and changes

We aim to keep the website and Services available, but do not guarantee uninterrupted or error free access.

We may temporarily suspend or modify parts of the Services for:

• Maintenance
• Security
• Technical updates
• Legal compliance
• Changes to service providers
• Fraud prevention
• Operational reasons

We may discontinue a product or change its price, description or availability at any time.

Changes will not remove mandatory rights relating to purchases already completed.

28. Errors and inaccuracies

The website may occasionally contain:

• Typographical errors
• Incorrect prices
• Inaccurate descriptions
• Missing information
• Technical display errors
• Incorrect promotional information

We may correct errors and update information at any time.

Where an obvious pricing or product error affects an order, we may cancel the order before fulfilment and issue a refund.

We will not use this section to avoid obligations relating to an order already validly accepted and supplied where applicable law prevents us from doing so.

29. Disclaimer of warranties

Nothing in these Terms excludes any warranty or consumer right that cannot legally be excluded.

Subject to those mandatory rights, the website is provided on an “as available” basis.

We do not guarantee that:

• The website will always be uninterrupted
• Every technical error will be immediately corrected
• The Services will be compatible with every device or system
• Use of a product will produce a particular creative or commercial result
• A product will generate sales, streams, placements or professional success

Audio production results depend on numerous factors outside our control, including the customer’s creative decisions, equipment, software, skills and use of the product.

30. Limitation of liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, wilful misconduct or mandatory consumer rights.

To the maximum extent permitted by law, we will not be liable for indirect or consequential losses arising from:

• Improper use of a product
• Incompatible third party software or hardware
• Failure to maintain backup copies
• Unauthorised sharing of account credentials
• Third party platform decisions
• Improper Content ID registrations
• Customer modifications to files
• Business losses not reasonably foreseeable when the contract was formed

Where liability can lawfully be limited, our total liability in connection with a particular purchase will not exceed the amount paid for the affected product.

This limitation does not apply where applicable law requires a greater remedy.

31. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims or reasonable costs arising directly from:

• Your unlawful use of the Services
• Your unauthorised redistribution of purchased content
• Your infringement of third party rights
• Your violation of an applicable product licence
• False copyright or Content ID claims initiated by you
• Your material breach of these Terms

This section does not impose liability on a consumer beyond what is permitted by applicable law.

32. Suspension and termination

You may stop using the Services at any time.

We may suspend or terminate access where reasonably necessary because of:

• A material breach of these Terms
• Fraudulent activity
• Unauthorised redistribution
• Security risks
• Abuse of the website or delivery system
• Non payment
• Legal or regulatory requirements

Termination does not affect:

• Rights and obligations arising before termination
• Intellectual property ownership
• Licence restrictions
• Outstanding payment obligations
• Provisions intended to survive termination

Where legally required, we will provide reasonable notice or an opportunity to remedy the breach.

33. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue in effect.

34. No waiver

A failure or delay in enforcing a provision of these Terms does not waive our right to enforce it later.

Any waiver must be express and applies only to the specific circumstances for which it was given.

35. Entire agreement

These Terms, together with the following documents, form the agreement between you and us:

• The relevant product description
• The applicable product licence
• Our Returns and Refunds Policy
• Our Privacy Policy
• Our Cookie Policy where applicable
• Any additional terms expressly accepted during purchase

If a product specific licence conflicts with these general Terms, the product specific licence will control in relation to the permitted use of that product.

Mandatory consumer law will prevail over any conflicting contractual provision.

36. Governing law and consumer jurisdiction

These Terms and the contracts formed through the website are governed by the laws of Spain.

If you are acting as a consumer, this choice of law does not deprive you of any mandatory protection provided by the laws of the country where you habitually reside.

Any dispute involving a consumer may be brought before the courts that have jurisdiction under applicable consumer law.

For customers acting in the course of a business or professional activity, and where legally permitted, disputes will be submitted to the courts of Valencia, Spain.

37. Changes to these Terms

We may update these Terms to reflect changes in:

• Our Services
• Our products
• Our business practices
• Our technology
• Applicable law
• Regulatory requirements

The revised Terms will be published on this page with an updated revision date.

Changes will apply prospectively and will not remove rights already acquired under a completed purchase unless permitted by law.

Your continued use of the website after an update constitutes acceptance of the revised Terms for future use of the Services.

38. Contact information

Questions about these Terms of Service may be sent to:

Sample Packs by Soul Chemist

Email: info@samplepacksbysoulchemist.com

Address: Carrer Lluís Martí, N4 Prta8, Paiporta, Valencia, 46200, Spain