Frequently Asked Questions
Find everything you need to know about Soul Chemist sample packs, purchases and support.
Orders & Payments
How do I receive my products after purchase?
After completing your purchase you will instantly receive a download link on the confirmation page and by email or you have all your downloads in your user account.
What payment methods are accepted?
We accept major credit cards and the payment options available at checkout.
Can I download my pack again later?
Yes. Your download links remain available so you can access your files whenever needed.
Do you offer refunds?
Due to the digital nature of the products, refunds are generally not possible once files have been delivered.
Downloads
Where can I download my files?
You will receive a download link immediately after purchase and by email.
What should I do if my download link doesn't work?
Contact support and we will resend the download links.
Do the downloads expire?
No. Your files remain accessible.
Compatibility
Are the packs compatible with my DAW?
Yes. All files are provided in WAV format and work with all major DAWs including Ableton, FL Studio, Logic, Cubase and Pro Tools.
Can I use the samples with hardware samplers?
Yes. The files work perfectly with MPC, SP404 and other hardware samplers.
Licensing
Are the samples royalty free?
Yes. All samples can be used in your music without paying royalties.
Can I use these samples in commercial releases?
Yes. They can be used in personal and commercial music productions.
Can I resell the samples?
No. The samples cannot be redistributed, resold or included in other sample libraries.
Products
What types of products do you offer?
Sample packs, drum kits, bundles and custom sound libraries designed for producers.
What format are the files delivered in?
All files are delivered in high quality WAV format.
Custom Sample Packs
What is a Custom Sample Pack?
A custom sound library created specifically around your requested sound, style or concept.
How long does a custom pack take?
Delivery depends on the selected tier. Signature packs usually take between 7 and 10 days.
Support
How can I contact support?
You can contact us through the support page or by email (contact@samplepacksbysoulchemist.com)
How long does support take to respond?
Most requests are answered within 24 hours.



