BEATS BY SOUL CHEMIST / SUPPORT POLICY
POLICY / 004

Beat Refund Policy

Beat licenses and their associated audio files are digital products. Please check the beat, license level and included files carefully before completing your purchase.

BEAT LICENSING / REFUND POLICYLOAD. PLAY. CREATE.
THE PURCHASE POLICY

Understand the terms before downloading.

A clear guide to how digital delivery affects beat licence purchases.

TERMS / DIGITAL PRODUCTS
DIGITAL

Digital delivery changes what can be returned.

Because beat licenses and audio files are supplied digitally, purchases are generally treated as final once digital supply has begun in circumstances where the applicable law allows the right of withdrawal to be lost.

BEATS BY SOUL CHEMISTPOLICY RECORD
ORDER PROBLEMS / 4 CASES

Contact us when something has genuinely gone wrong.

A technical or order problem is different from simply changing your mind after receiving digital content.

01

Duplicate charge

If the same purchase appears to have been charged more than once, contact support with the relevant order details.

PAYMENT
02

Incorrect files

If the files delivered do not correspond to the beat or license purchased, contact support so the order can be reviewed.

DELIVERY
03

Corrupted download

If a supplied file is damaged or unusable, the first step is to investigate the delivery and provide a working replacement where appropriate.

FILE ERROR
04

Mandatory consumer rights

Nothing in this policy removes any statutory consumer right that cannot legally be excluded.

RIGHTS
ANOTHER SOLUTION

Bought a lower license than you now need?

A license upgrade may be the correct solution if you now need WAV, stems or a higher license level. Check Upgrade a Beat License before placing another order.

VIEW LICENCE UPGRADES
CONTACT SUPPORT

What to include when reporting a problem.

Send enough information to identify the purchase.

Include your order number, beat title, license purchased and a clear description of the issue. If the problem relates to a file or payment, include any relevant screenshot or error information.

CONTACT SUPPORT
SUPPORT REQUEST / DETAILS
01 Order number
02 Beat title
03 Purchased licence
04 Description of issue
05 Screenshot or error details, if relevant