01
Duplicate charge
If the same purchase appears to have been charged more than once, contact support with the relevant order details.
BEAT SUPPORT
Beat Refund Policy
Beat licenses and their associated audio files are digital products. Please check the beat, license level and included files carefully before completing your purchase.
DIGITAL PRODUCTS
Digital delivery changes what can be returned.
Because beat licenses and audio files are supplied digitally, purchases are generally treated as final once digital supply has begun in circumstances where the applicable law allows the right of withdrawal to be lost.
Any mandatory consumer rights that apply to your purchase remain unaffected.
ORDER PROBLEMS
Contact us when something has genuinely gone wrong.
A technical or order problem is different from simply changing your mind after receiving digital content.
02
Incorrect files
If the files delivered do not correspond to the beat or license purchased, contact support so the order can be reviewed.
03
Corrupted download
If a supplied file is damaged or unusable, the first step is to investigate the delivery and provide a working replacement where appropriate.
04
Mandatory consumer rights
Nothing in this policy removes any statutory consumer right that cannot legally be excluded.
Bought a lower license than you now need?
A license upgrade may be the correct solution if you now need WAV, stems or a higher license level. Check Upgrade a Beat License before placing another order.
CONTACT SUPPORT
What to include when reporting a problem.
Send enough information to identify the purchase.
Include your order number, beat title, license purchased and a clear description of the issue. If the problem relates to a file or payment, include any relevant screenshot or error information.